Partnership
User-Centric Design Meets Strategic Vision.
Allianz Egypt partnered with webkeyz to embark on a transformative journey to elevate their customer portal. Through meticulous research and a collaborative design process, we aimed to create a seamless and intuitive digital experience that empowers customers to manage their insurance needs effortlessly.
Our approach centered on understanding the user journey and identifying pain points within the existing platforms. We conducted remote moderated lab studies and heuristic evaluations to gain deep insights into user behavior and preferences. This data-driven approach, combined with Allianz’s strategic vision, informed the redesign of the portal, ensuring it not only looks visually appealing but also functions flawlessly.
Work
Effortless Claims
A streamlined and intuitive process for submitting motor claims, reducing friction and enhancing customer satisfaction.
Comprehensive Policy Overview
A clear and organized view of active and inactive policies, including premium details and payment statuses.
Transparent Investment Tracking
Visual representation of investment performance and fund details, empowering customers to make informed decisions.
Real-Time Claim Tracking
Easy access to the status and progress of motor claims, fostering transparency and peace of mind.
Centralized Communication
A unified hub for viewing and managing messages, ensuring seamless communication between Allianz and its customers.
Results
Elevated User Experience
A visually appealing and intuitive portal that empowers customers to manage their insurance needs with ease.
Increased Engagement
Improved user satisfaction and engagement through streamlined processes and enhanced functionality.
Streamlined Operations
Efficient claim submissions and other key interactions reduce administrative burdens for both customers and Allianz staff.
Brand Consistency
A cohesive digital presence that reinforces Allianz’s brand identity and values.
Achievements 
+125k
Increase In Active Users
