Services

Designing Order
Out of Chaos

Why follow a path… When we can create one.

Innovation or Obsoletion

 

Innovation is no longer an option. Global marketplace leadership is constantly being usurped by the next disruptive innovation leaving the giants of the old guard eating their dust.

 

 

The Good News

Innovation has been on the rise for nigh on a decade, and is gaining massive momentum.

The Bad News

Global reports show that 90% of innovation labs fail to deliver on their promise.

Why?

They don’t know what it is! They think it’s about “brainstorming” and managing ideas!

Research-Driven Innovation with measurable ROI? That’s our 10%.

Launch Innovation Endeavors

Bring the big guns of your organization to the table and work with us to create the next big game-changing innovation. It’s no longer a monopoly of entrepreneurs. Make way for intrapreneurs!

Drive Culture by Design

Break your company’s resistance to change and tenacity to reinforce the status quo. Transform your culture into one that is driven by design; design drives innovation by definition.

Create Innovation Squads

Let an Innovation Task Force become the champion for innovation. The closer innovators are to the heart and soul of the organization, the more impactful their innovation can be.

Innovation takes time.

 

Can you afford
to delay?

From Door to Loyalty

 

Just as good product design leads to better usability, product performance, and user satisfaction, service design leads to happier customers, greater conversion, higher top & bottom line, and loyalty bordering on fanaticism. When the service provision experience is well-orchestrated, people don’t remember the service, they remember how it made them feel.

 

What has service design been known to do?

 

  • Increase profits by 20%  (Amplifon)
  • Attract millions of customers in less than a year  (Bank of America)
  • Streamline operations during economic downturns  (Orange)
  • Redefine brand reputation in a global marketplace  (Tiffany & Co.)

 

Great service happened by accident or intuition in the past. We do it by research and design.

Transform Your Customer Experience

Design services that streamline your employees’ efforts and deliver sensational customer satisfaction from “Welcome” to “Wow!”, from door to loyalty.

Build to Enchant

 

Everybody’s building apps and websites, but not all of them survive. What is THE main determinant between product life or death? Users.

 

Users ignore designs that ignore them, and stop using products that aren’t easy, intuitive, and delightful. So how can you cater to such capricious masters? You put them first. Always.

 

Any product is created to serve a function. Don’t find out that it doesn’t after launch. Design and build it to serve.

Create Stellar Digital Products

User Experience & Visual Design

Distill researched insights from stakeholders, users, and competitors into tangible designs. We couple best practices for usability with visuals reflecting your brand’s identity to create products that delightfully convert visitors to advocates.

Frontend & Mobile Development

See your designed product come to life. Our attention to detail spares nothing; our code is not only functional and to spec, but elegant and conforms to world-class standards, supporting more than 14 screen resolutions and 99% of browsers used worldwide.

Design with Science

 

Gone are the days when you can just design what you like. You have to design for your users, in context of your competitors, and you have to design for the bottom line. You can’t cater to them if you don’t know what they need. The problem is: They don’t come out and tell you.

 

How do you overcome the ambiguity of design and cater to all these factors?
Research. There’s no other way.

Research on People

Get inside your users’ and customers’ heads and gain insight into how they think, what they like, how they feel, and what they need your products and services to be with our array of “People” research methods and tools.

Research on Product

Observe how users interact with your products or audit them for usability and overall good UX practices. Our product research includes natural and scripted use of the product, decontextualized research, or a hybrid of these.

Research on Service

Research your customers’ interaction with your service and observe the world through their eyes, but also taking into account the perspective of the service-providing employees on your side. Diagrams galore.

Research on Market

The context within which your product and service function is one of the most important factors in determining its success. Explore competitors and benchmark yourself against them with our “Market” research offerings.

Don’t know where to start?

 

Use our Business Impact Solutions as a starting off point to drive the conversation
towards fulfilling your needs.