The Partnership
Enhancing the Healthcare Experience: A User-Centric Approach.
Viveka Health, a leading health benefits integration platform, sought to elevate the user experience for both employees and administrators. They recognized the need to create a seamless and intuitive digital solution that would simplify complex processes, enhance communication, and ultimately improve healthcare outcomes.
Partnering with webkeyz, Viveka Health embarked on a journey to revamp their mobile app and administration portal. Our collaborative approach focused on understanding the unique needs of both employee users and administrative users, ensuring that the redesigned platforms would be user-friendly, efficient, and impactful. Through in-depth user research and a meticulous design process, we crafted a solution that empowers individuals to take control of their healthcare benefits and streamlines administrative tasks for HR professionals and managers..
The Work
Intuitive Mobile App
A user-friendly interface with clear navigation and prominent access to insurance cards and benefits information.
Enhanced Communication
Real-time chat support and a ticketing system for efficient communication and issue resolution.
Robust Admin Portal & Automated Workflows
Efficient management of employee documents, notifications, and communication through a centralized platform.
Streamlining document requests, approvals, and rejections with seamless mobile app integration.
Efficient Document
Management
Secure upload and submission of insurance documents, with filtering and organization features.
Incentive Program Management
Tools for creating and tracking incentive programs, including activity and vendor management.
Results
Improved User Engagement
Increased usage and satisfaction among employees accessing their benefits through the mobile app.
Streamlined Administrative Processes
Enhanced efficiency for HR and managers in managing employee enrollment, eligibility, and claims processing.
Enhanced Communication
Improved communication and issue resolution through live chat and a robust ticketing system.
Cost Savings
Potential for significant cost reductions through streamlined workflows and improved data quality.
Achievements 
+1 M
Increase In Active Users
